Frequently Asked Questions
Everything you need to know about our professional catering solutions.
What are your standard shipping times for large equipment?
Most in-stock catering equipment is dispatched within 2-3 business days. Large items requiring pallet delivery typically arrive within 5-7 business days depending on your location.
Do you offer installation services for commercial kitchen appliances?
Yes, we have a dedicated team of certified engineers available to install and commission heavy-duty appliances. You can add installation services to your order at the checkout or contact our support team for a quote.
What is your return policy for unused items?
We offer a 14-day return period for unused, boxed items in their original packaging. Please note that a restocking fee may apply for large commercial equipment, and custom-fabricated items are non-returnable.
Do the products come with a manufacturer's warranty?
All our products come with a standard manufacturer's warranty, which typically covers parts and labor for 12 to 24 months. Specific warranty details can be found on each product page.
Can I apply for a commercial credit account?
We offer credit facilities for established businesses and public sector organizations. Please contact our accounts department to request an application form and undergo a standard credit check.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and BACS bank transfers for larger commercial orders.